2 year warranty
If the instructions below don’t help, please contact us or click here to submit an online warranty request so we may support you obtain a replacement device. All Sonicare toothbrushes and flossers come backed with a 2-year warranty.
Depending on your model, you can charge your Philips Sonicare toothbrush differently. Ensure you use the original charger that came with your toothbrush. Not all Sonicare chargers are compatible with others. The charger might be a USB-A connector that requires a wall adaptor (not included).
The information on this page applies to the following models: HX9911/92, HX6859/68, HX6611/27. Click here to show more product numbers ›
In which countries is the Sonicare app available?
How does the brushing guidance work in the Sonicare app?
How do I enable or disable the pressure sensor on my Sonicare?
Can I sync the Sonicare app with the Apple Health app?
How do I register my Sonicare toothbrush?
How do I charge my Sonicare toothbrush?
What are the brushing modes for my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
What do the symbols on my Sonicare toothbrush mean?
Can I replace the battery of my Sonicare toothbrush?
Which brush head fits my Sonicare toothbrush?
What do the battery status lights indicate on my Sonicare toothbrush?
Which devices are compatible with the Sonicare App / Sonicare for Kids App?
How do I change the intensity settings on my Sonicare toothbrush?
How to clean my Philips Sonicare toothbrush?
How do I connect my toothbrush to the Sonicare app?
How do I brush my teeth using the Sonicare app?
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