If your Philips Epilator does not switch on or stops during use, please read below our troubleshooting advice below to solve this issue.
Epilator is plugged in
Most wet and dry epilators can only be used cordless. For safety reasons, these epilators do not switch on while they are connected to an electric socket. Unplug your epilator from the main switch and try turning it on again.
Battery has run out
If your rechargeable epilator stops working during use or is running slower than usual, it might be that it needs to be recharged. Check the charging light of your epilator. If they are flashing orange, it means the epilator needs to be recharged. Charge your epilator for at least 1.5 hours and then try using it again.
Please note that charging instructions may vary per epilator model. For detailed instructions please check your user manual or contact us.
The power outlet is not working
Make sure that the power outlet where you are charging or running your epilator on, is working. Try charging or running the epilator in a different electric socket to see if this works.
The power cable is not connected properly
Make sure the power cable is completely inserted in the small socket at the bottom of the epilator.
Not using the original charger or cable
Make sure that you are using the original Philips charger and/or cable which came with your epilator. If you do not have the original charger or cable anymore then you can buy a new from from our Philips webshop.
Overload protection is activated
It can be that something is stuck in the head of your epilator, which causes it to stop working. Check the epilator head and clean it properly. The overload protection can also be activated if you press your epilator too hard against your skin. Be gentle and just glide it over your body.
Overheat protection is activated
It may be that the overheat protection on your epilator has been activated. When this happens you will see red lights flashing on your epilator and it will stop working.
In this case, let the epilator cool down and turn it back on after a minute or so. If it still does not turn on and the red lights start flashing again, it means it has not cooled down properly and you should wait a bit longer.
If you have tried the advice above, but your epilator still does not work, then please contact us for further help.
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